By purchasing an item from us you have entered into a contract with Lovisa Singapore Pte Ltd (201210532C) governed by Singapore law and you are deemed to have agreed to the stated Terms & Conditions including our Security & Privacy, Shipping & Delivery and Returns & Exchanges.
By using our website you are accepting and agreeing to the following terms and conditions.
Please read carefully.
Promotions & Online Exclusive Offers
Limited Time Offers apply to selected styles.
Online Exclusives and Online Exclusive Promotions are available online only and are not available in-stores.
The Sensitive Ear Collection
Lovisa is confident your skin will love pieces from the Sensitive Ears Collection. However, should your skin have a reaction from any of the items featured, we offer an 100% money-back guarantee so you can shop with certainty. Please note that if you wish to return, ensure you keep a hold of your receipt/order confirmation and the packaging your earrings came in.
Gift Cards
Gift Cards can only be purchased and redeemed in-store and only in the country of purchase.
e-Gift Cards
Lovisa e-Gift Cards are only available in Singapore (SGD) Dollars only and can be redeemed online or in Singapore stores.
Lovisa e-Gift Cards are to be treated like cash. Damaged, lost or stolen cards will not be replaced, refunded or redeemed. It is not redeemable for cash, credit or retailer accounts. Lovisa e-Gift Cards must be redeemed before the expiry date. The gift card cannot be reloaded.
Unused balance on expiry of this card will not be refunded or credited. Where the cost of your purchase exceeds the available card balance, you are required to make up the difference with another payment method.
You are liable for all transactions on your card except when there has been fraud or negligence by us or our employees. We reserve the right to change any terms contained in these Terms of Use at any time.
Contact our Customer Support team if you have any reason to believe an error has occurred in relation to a e-Gift card.
Shipping & Delivery
Free Shipping over S$60 applies to Standard Shipping only.
It’s important to us that you receive your purchases in a timely manner. During sale and promotional periods, your order will be processed and dispatched as quickly as possible from our fulfilment hub. However, busy periods could result in some delays with dispatch
View full shipping information here.
Content
The Lovisa website (www.lovisa.sg) contains material, such as software, text, graphics, images, designs, sound recordings, audiovisual works, and other material provided by, to or on behalf of Lovisa (collectively referred to as the “Content”).
Lovisa content is subject to copyright, and other intellectual property rights. These rights are owned by Lovisa (ABN 62 120 675 890 ) , or in the case of some material, a third party, where the third party has provided permission to use the content.
You must not otherwise reproduce, transmit (including broadcast), communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on a website, including audio and video excerpts, except as permitted by statute or with our prior written consent. Our website includes registered trademarks, and other marks that are otherwise protected by law. You may not use our trade marks without our consent or any third party’s trademarks without their consent.
The website may contain links to third party sites. The links are provided solely for your convenience and do not indicate, express or imply any endorsement by us of the sites or the information, products or services provided at those sites. You access those sites and use the information, products and services made available at those sites at your own risk.
For content and social media queries enquiries, please contact us at info@lovisa.com.